Frequently Asked Questions
Everything you need to know about your Kaai experience.
What materials are Kaai bags made from?
Our bags are crafted from 100% premium Italian leather, specifically treated to be scratch-resistant, water-repellent, and UV-resistant to ensure long-lasting durability for daily use.
Do you offer international shipping?
Yes, we ship worldwide. Delivery times typically range from 3 to 7 business days depending on your location. Free shipping is available on orders above a specific threshold.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please note that return shipping costs may apply depending on your region.
How should I care for my leather bag?
To maintain the leather's quality, simply wipe it with a damp cloth. Avoid using harsh chemicals or abrasive cleaners, as the specialized coating already protects against stains and moisture.
Will my laptop fit in the bag?
Most of our work bags, such as the Pyramid and Midi Pyramid, feature dedicated padded compartments designed to fit laptops ranging from 13 to 15.6 inches. Please check the specific product dimensions for details.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options like Klarna and Apple Pay for a secure checkout experience.